The Asia-Pacific Telecom Operations Management Market is experiencing rapid transformation driven by widespread adoption of next-generation technologies and increasing demand for enhanced customer experience. With an expanding subscriber base and the integration of cloud, AI, IoT, and 5G, operators are focusing on advanced network management, service assurance, and revenue optimization. In 2025, the market is set to surpass USD 18,500 Million, expanding at a robust CAGR of 8.8% by 2035. Leading players are innovating to automate processes, reduce operational costs, and ensure compliance in a dynamic regulatory landscape. The market landscape is characterized by fierce competition, strong regional growth, and evolving technology paradigms.
Latest Market Dynamics
Key Drivers
Integration of 5G and AI in telecom operations: Major regional telecom operators like China Mobile and Reliance Jio are investing significantly in AI-driven automation and 5G rollouts. In June 2024, China Mobile announced expanded 5G coverage and deployed
’s AI-powered network management platform, which streamlined service delivery and optimized real-time monitoring.
Rising demand for cloud-based solutions: Telcos increasingly prefer cloud-based platforms to drive scalability and operational agility. In May 2024, NEC partnered with AWS to offer end-to-end cloud solutions for telecom operations, enabling faster deployment cycles, reduced infrastructure costs, and flexible service scaling.
Key Trends
Adoption of big data analytics: Telecom operators are prioritizing big data analytics for predictive maintenance, personalized services, and fraud prevention. For instance, Amdocs introduced advanced analytics solutions for APAC telcos in April 2024, enhancing customer insights and network reliability.
Expansion of managed services: Providers like Tech Mahindra offer managed service models, allowing carriers to focus on core functions while outsourcing complex operations. In July 2024, Tech Mahindra signed a major agreement with an Australian telecom provider to manage network optimization and customer support at scale.
Key Opportunities
Emergence of digital transformation initiatives: Large operators are launching digital transformation projects to improve customer engagement and operational efficiency, as seen with Singtel’s partnership with SAP in June 2024 for omnichannel experience and billing automation.
Growth in SME adoption: Rising digitalization among small and medium enterprises is driving demand for modular and pay-as-you-go telecom management solutions. In May 2024, Oracle introduced a cloud-native operations suite targeting APAC SMEs, streamlining order management and service provisioning.
Key Challenges
Complexity in legacy system integration: Integrating new platforms with legacy infrastructure remains a major challenge for regional telcos, resulting in operational disruptions. In June 2024, Infosys reported project delays in an APAC operator’s digital upgrade due to legacy compatibility issues.
Stringent regulatory and compliance requirements: The constantly evolving telecom regulatory framework in APAC creates compliance burdens. In May 2024, Ericsson highlighted how shifting data residency regulations in countries like India necessitate frequent updates to operational processes and governance.
Key Restraints
High initial investment costs: Deploying cutting-edge solutions such as AI and 5G infrastructure entails substantial upfront investments, deterring some operators. Huawei noted in June 2024, smaller telcos in Southeast Asia struggle with capital expenditure for end-to-end network digitalization.
Shortage of skilled professionals: As operations shift toward digital, finding talent with expertise in AI, cloud, and cybersecurity is a key bottleneck. Recent Oracle survey (May 2024) shows 63% of APAC telecom firms cite talent shortages as a barrier to full-scale transformation.
Asia-Pacific Telecom Operations Management Market Share by Type, 2025
In 2025, Network Management constitutes the largest share (26%) of the Asia-Pacific Telecom Operations Management Market, driven by increasing investment in 5G infrastructure upgrades and the need for robust, real-time network monitoring solutions. Service Assurance comprises 19%, reflecting the growing focus on service quality and minimizing downtime. Customer Management and Billing & Revenue Management represent 17% and 16% respectively, reinforced by intensified efforts to improve user experience and secure revenue streams, particularly in a rapidly digitizing market landscape. As telecom providers enhance operational agility, resource management and inventory management collectively account for 22%, supporting process automation across networks.
Asia-Pacific Telecom Operations Management Market Share by Application, 2025
Network Monitoring retains the highest share (24%) among applications in 2025, underscoring its mission-critical role as 5G rollouts intensify. Fault Management (20%) follows closely, vital for minimizing network disruptions and maintaining high service reliability. Billing & Revenue Assurance (18%) and Customer Support (15%) are propelled by regulatory compliance and growing customer expectations, whereas Order Management (13%) and Service Fulfillment (10%) reflect the increasing need for seamless onboarding and flexible service offerings. The market's future growth hinges on telecos’ investments in advanced analytics and automation for network operations.
The Asia-Pacific Telecom Operations Management Market is projected to grow from USD 15,200 Million in 2020 to USD 41,600 Million by 2035. The market demonstrates an impressive upward trajectory, primarily driven by rapid technology adoption, expanding mobile subscriber base, and increased demand for fully automated operations. The period from 2025 onwards will see a significant uptick in revenues, fueled by aggressive 5G deployments, digital transformation investments, and the evolution of cloud-based and AI-driven operational models. Realization of revenue acceleration in key markets like China, India, and Australia will be paramount.
The market’s YoY growth rate is anticipated to average 8.8% between 2025 and 2030, peaking at 12% in 2027 due to accelerated adoption of AI/ML, IoT, and 5G technologies. Growth secures momentum from end-2024 onwards as regulatory reforms and digital-first initiatives unlock new investment avenues. YoY percentage increment is expected to gradually moderate to 7% by 2035 as the market reaches a more mature stage and technology infrastructure consolidates.
Asia-Pacific Telecom Operations Management Market Share by Region, 2025
China remains the dominant force in the Asia-Pacific Telecom Operations Management Market with a 32% share, owing to its expansive infrastructure investments and a robust 5G rollout. India follows at 22%, attributed to digital inclusion drives and regulatory reforms. Japan, Australia, and South Korea collectively represent 28%, underpinned by early adoption of AI and automation in telecom. The remaining APAC countries, including Singapore, Vietnam, and the Philippines, capture the balance 18%, reflecting steady growth from emerging markets. The future will see continued regional diversification and accelerated digital transformation in Southeast Asia.
Asia-Pacific Telecom Operations Management Market Share by Key Players, 2025
Huawei leads with a 21% share, supported by widespread 5G equipment and AI-driven software deployment across the APAC region. Amdocs holds 15% share due to its dominance in revenue assurance and customer management solutions. Ericsson and Nokia, together with Oracle and IBM, collectively capture 34% of the market, reflecting the breadth of managed services, cloud, and billing offerings. Local players and emerging IT integrators constitute the remaining 30%, with growing footprints in markets such as India and Southeast Asia as demand for localized, customized solutions intensifies.
Asia-Pacific Telecom Operations Management Market Share by Buyer Type, 2025
Large organizations dominate procurement in 2025, accounting for 62% of market purchases, led by tier-1 telecom operators and major ISPs. Medium-sized entities make up 26%, reflecting a rising trend of digital transformation among regional players. SMEs, including rural telecom providers, comprise 12%, indicating growing but still nascent adoption of advanced operations technologies. The shifting landscape suggests future market expansion will increasingly target SME segments, especially through modular and subscription-based platforms.
Study Coverage
Metrics
Details
Years
2020-2035
Base Year
2025
Market Size
Revenue (USD Million)
Regions
China, India, Japan, Taiwan, Vietnam, Philippines, Singapore, Australia, South Korea, Rest of APAC
Segments
Type (Network Management, Service Assurance, Customer Management, Resource Management, Billing & Revenue Management, Inventory Management), Application (Network Monitoring, Customer Support, Billing & Revenue Assurance, Fault Management, Service Fulfillment, Order Management), Technology (Cloud-Based, On-Premises, Artificial Intelligence, IoT, Big Data Analytics, 5G Technology), Distribution Channels (Direct Sales, Distributors/Resellers, Online Stores, System Integrators, Value-Added Resellers, Others), Organization Size (Small, Medium, Large)
June 2024: Huawei partners with China Mobile to launch an AI-driven 5G network management suite across multiple provinces.
July 2024: Tech Mahindra inks managed services agreement with leading Australian telecom provider to transform service operations and customer engagement.
May 2024: Oracle unveils cloud-native operations management suite tailored for SMEs in the APAC region.
June 2024: Singtel and SAP collaborate on omnichannel telecom billing automation, enhancing digital customer experiences.
May 2024: NEC launches end-to-end cloud solutions for telecoms in partnership with AWS, enabling rapid digital transformation in Southeast Asia.
Frequently Asked Questions
About the Author
Ankita R
Lead Industry Analyst
Ankita R is a Lead Industry Analyst specializing in market research, industry analysis, and business consulting across Information & Technology. Ankita R brings a commercially grounded perspective to sectors shaped by changing demand, innovation, and competitive dynamics, helping turn complex market trends into clear strategic insights for business decision-makers. With 10+ years of experience across research, analytics, and strategic advisory roles, Ankita R has helped organizations translate data into actionable growth strategies.
Information & TechnologyMarket ResearchIndustry AnalysisStrategic Consulting
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